Movers Greenwich Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Greenwich provides removal, packing, loading, unloading, transportation, and related moving services to residential and commercial customers in the UK. By making a booking, accepting a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. They are designed to create clear expectations around the moving service agreement, payment arrangements, scheduling, liability, and lawful disposal of waste that may arise during a move.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Movers Greenwich name. References to “you” and “your” mean the customer, account holder, or authorised representative requesting the service. These terms apply to all removals and moving services supplied by us, unless we expressly agree otherwise in writing. If any part of these terms is found unenforceable, the remainder will continue in full force to the extent permitted by law.

These conditions are intended for general legal use and do not form a guide, checklist, or how-to document. They explain the commercial and legal relationship between the parties, including how a house move booking is formed, what charges may apply, and how complaints or claims are handled. Any variation must be agreed in writing by an authorised representative of our company.

1. Booking Process

A booking is only confirmed once we have received sufficient details about the move and issued a quotation or estimate that you accept. A removals booking may be made by phone, email, online enquiry form, or any other method we make available from time to time. The information you provide must be complete and accurate, including collection and delivery addresses, access conditions, inventory size, parking restrictions, item fragility, special handling needs, and any time constraints.

We may base our price on information supplied by you. If your requirements change, or if the actual workload differs from the information provided, we reserve the right to revise the quotation, amend the schedule, or assign additional staff or vehicles. If a survey is carried out, either remotely or in person, the survey findings may be used to confirm the agreed scope of service. A booking becomes binding only when we confirm the date and you accept the relevant terms.

You are responsible for ensuring that the premises are ready for access on the agreed date and time. This includes arranging parking permissions, notifying building management where relevant, and ensuring that goods can be moved safely and lawfully. If delays arise because of inaccurate information, blocked access, missing keys, lift failures, security restrictions, or similar issues beyond our control, we may charge waiting time or additional labour in accordance with our standard rates.

2. Prices and Payment

All quotations are given in pounds sterling unless stated otherwise. Unless a quote is expressly fixed, any estimate may vary where the actual service differs from the information initially provided. Pricing for Movers Greenwich services may be based on time, crew size, vehicle use, distance, loading conditions, specialist equipment, packing materials, disposal charges, or a combination of these factors. Prices may also change if extra stops, storage, stair carries, or out-of-hours work are requested.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, full payment must be made on completion of the service or before unloading, particularly where advance payment has been specified in the quotation. We may require a deposit to secure a booking. Any deposit is non-refundable except where required by law or where we cancel the service without valid reason. If a balance remains unpaid, we may suspend release of goods, charge statutory interest where permitted, or recover reasonable debt-collection costs.

Payments may be accepted by bank transfer, card, or other approved methods. Cash payments may be accepted only if previously agreed. You must ensure that your payment method is authorised and that sufficient funds are available. If payment is reversed, declined, disputed without reasonable grounds, or otherwise not received, you remain liable for the full amount due. We may also charge administrative fees for failed transactions where these arise from your act or omission.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us reasonable notice. The notice period required may depend on the scope of the move and whether staff, vehicles, or materials have already been allocated. Unless a different cancellation rule is included in your quotation, cancellations made with short notice may result in a fee to cover lost time, administration, and costs already incurred. Where a deposit has been paid, it may be retained in full or in part if cancellation occurs close to the scheduled date.

If you wish to change the date, volume, or nature of the service, we will try to accommodate the request, but we are not obliged to do so. Any rescheduled booking is subject to availability. If we arrive at the agreed time and cannot proceed because you are not ready, refuse access, or fail to provide the agreed information or payment, we may treat this as a cancellation by you and charge accordingly. Repeated changes may result in a revised quotation.

We may need to postpone or cancel a service because of circumstances beyond our reasonable control, including severe weather, road closures, accidents, staff illness, vehicle breakdown, industrial action, fire, flooding, or legal restrictions. In such cases, we will aim to notify you as soon as reasonably practicable and may offer an alternative date. We will not be liable for losses arising from delay or cancellation caused by events outside our control, except where liability cannot lawfully be excluded.

4. Customer Obligations

You must ensure that all items to be moved are properly packed, labelled where needed, and suitable for transport, unless packing has been agreed as part of the service. Items of special value, such as jewellery, cash, passports, securities, or sentimental documents, should not be included in the general load unless we have expressly agreed in writing. We are not responsible for unattended personal belongings left behind, nor for items you fail to disclose in advance that require special handling.

It is your responsibility to secure or remove pets, arrange safe access, and protect floors, walls, and entrances where necessary. You must also make sure that appliances are disconnected safely by a competent person before loading, unless we have agreed otherwise. If an item is unsafe, unstable, leaking, improperly packed, or likely to cause damage or injury, we may refuse to move it. You must indemnify us against claims or losses arising from inaccurate declarations about the contents or condition of goods.

Movers Greenwich may refuse to handle items prohibited by law, items requiring specialist licences, or goods that pose health, safety, or environmental risks. This includes, without limitation, hazardous chemicals, flammable materials, pressurised containers, asbestos, explosives, live animals, and illegally obtained property. Any attempt to conceal such items may result in immediate termination of the service and may be reported to the relevant authorities where appropriate.

5. Liability and Insurance

We will take reasonable care when handling your property, but moving services involve inherent risk. Our liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We are not liable for pre-existing damage, normal wear and tear, latent defects, or damage caused by inadequate packing by you or by third parties acting on your behalf. Nor are we responsible for damage to items that are inherently fragile and not suitable for transport unless we have accepted such risk in writing.

Where we provide packing materials or packing services, we will use reasonable skill and care. However, unless otherwise stated, fragile items, electronics, antiques, and high-value goods must be declared in advance so that the correct protection and handling can be arranged. If you choose to transport such items without notifying us, any claim may be reduced or refused to the extent the loss was contributed to by your omission. You should consider obtaining suitable insurance for goods of exceptional value.

Our liability for loss or damage is capped at the lesser of the actual value of the goods affected or any applicable contractual limit specified in the quotation, except where a higher level of liability has been agreed in writing or where a limitation would be unlawful. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other matter that cannot be excluded under UK law. Claims must be reported within a reasonable time and supported by evidence such as photographs, inventories, or repair estimates.

6. Waste Regulations and Disposal

Where waste removal forms part of the service, it will be handled in accordance with applicable UK waste legislation and environmental obligations. We will only transport, store, or dispose of waste that we are lawfully permitted to manage. You must accurately describe any items intended for disposal, including whether they are household waste, bulky waste, electrical goods, furniture, or recyclable materials. Misclassification may lead to additional charges or refusal of collection.

We may ask you to separate reusable goods from waste and to identify any items that may require specialist disposal. Certain waste streams, such as electrical equipment, batteries, paint, oils, tyres, and confidential documents, may require dedicated handling. Where regulated waste is involved, you agree to provide any information reasonably needed to ensure lawful transfer. You must not ask us to dispose of items that are prohibited, unsafe, or likely to breach environmental regulations.

If we take waste away on your behalf, title to the waste passes to us only to the extent permitted by law and only for the purpose of lawful transport and disposal. We may use licensed third-party facilities or contractors to carry out disposal or recycling. We reserve the right to charge for disposal, landfill, recycling, and compliance costs. If waste is found to contain hazardous or undisclosed materials, you will be responsible for all resulting costs, delays, and regulatory consequences.

7. Storage, Ownership, and Uncollected Goods

If storage is provided, whether short-term or long-term, separate storage conditions may apply in addition to these terms. You remain responsible for ensuring that all goods placed into storage are lawfully owned by you or that you have the right to instruct their handling. We may require an inventory, condition report, or other documentation before accepting items into storage. Access to stored goods may be subject to notice, security procedures, and separate charges.

If goods remain uncollected, undeliverable, or unpaid for after reasonable notice, we may exercise our lawful rights in relation to storage, retention, disposal, or sale of goods where permitted by law and by any applicable contract. We will act reasonably and, where required, provide notice before taking such steps. Any proceeds from a lawful sale may be used to offset sums owed to us, including costs of storage, recovery, and administration.

Risk in goods may pass at different times depending on the service agreed. Unless otherwise stated in writing, responsibility for the goods remains with you for matters outside our control, including inherent defects and insufficient packaging. Our records, inventories, and job notes may be used to determine what was collected, moved, stored, or delivered. You must check your goods promptly on delivery and notify us of any issue without unreasonable delay.

8. Complaints, Claims, and Governing Law

Any complaint should be made as soon as reasonably possible after the issue arises. Where damage, loss, or missing items are alleged, you must provide details promptly and allow us a fair opportunity to inspect, investigate, or remedy the problem. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or prevent recovery. We may request documents, photographs, invoices, or other evidence before considering any claim.

We will review complaints fairly and aim to resolve genuine concerns in a proportionate manner. Any refund, repair contribution, or other remedy will be assessed according to the facts of the case, the contractual limits set out in these terms, and any rights you may have under consumer law or other applicable legislation. No term in this document is intended to restrict statutory rights that cannot legally be excluded.

Governing law: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, these terms, or any related quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer legislation provides otherwise. By using our services, you acknowledge that you have read, understood, and agreed to these terms in their entirety.