Privacy Policy - Movers Greenwich

This Privacy Policy explains how Movers Greenwich collects, uses, stores, shares, and protects personal data when providing moving and related services. It applies to all Movers Greenwich customers in the area, including prospective customers, current customers, and individuals who interact with us in connection with a move, storage arrangement, or related service. We are committed to handling personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

Movers Greenwich provides residential and commercial moving services, packing support, furniture handling, and related logistics services. In the context of this policy, we act as a data controller for the personal information we collect and use to deliver our services, manage customer relationships, and meet legal obligations.

2. Personal Data We Collect

We collect only the information necessary to provide and manage our services effectively. Depending on the nature of your enquiry or booking, we may collect the following categories of personal data:

Identity details such as your name and title.
Contact details including telephone number, email address, and address information.
Service details such as moving date, property access information, inventory of items, and delivery requirements.
Payment and billing information where relevant for invoicing and transaction processing.
Communication records including emails, messages, notes from calls, and service instructions.
Special instructions related to handling fragile or valuable items, access issues, or scheduling preferences.
Technical information such as basic website usage data, if you visit our online services, including IP address and device-related data.

We generally do not seek to collect special category data. However, if such information is voluntarily provided and is necessary for a specific service requirement, we will handle it with appropriate safeguards and only where a lawful basis exists.

3. How We Use Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide quotations.
To arrange, confirm, and deliver moving services.
To communicate with you about schedules, access arrangements, and service updates.
To process payments and issue invoices.
To maintain records of services provided.
To improve the quality, efficiency, and safety of our services.
To handle complaints, disputes, or claims.
To comply with legal, tax, accounting, and regulatory obligations.

We will never use your data for purposes that are incompatible with the original reason it was collected unless we have a valid lawful basis to do so.

4. Lawful Basis for Processing

Under data protection law, we must have a valid lawful basis to process personal data. Movers Greenwich relies on the following lawful bases, depending on the activity involved:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes managing bookings, providing moving services, handling instructions, and issuing invoices.

Legal Obligation

We may process data where required to comply with legal obligations, such as accounting records, tax requirements, or responding to lawful requests from public authorities.

Legitimate Interests

We may process certain data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include improving operations, keeping service records, preventing fraud, and managing customer communications.

Consent

Where required by law, we rely on your consent. If consent is used as the basis for processing, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Processors

We may share personal data with trusted third parties who act as our processors or independent controllers, depending on the situation. These parties are only given access to the information needed to perform their functions and are required to protect it appropriately.

Payment service providers to process transactions securely.
IT and cloud service providers that help us store and manage data systems.
Accounting and bookkeeping providers for financial administration.
Communication and booking system providers for service coordination.
Professional advisers such as lawyers, insurers, or auditors where necessary.
Public authorities where disclosure is required by law.

All processors are selected carefully and are expected to maintain appropriate security and confidentiality measures. Where data is transferred outside the UK, we will ensure that suitable safeguards are in place in accordance with applicable law.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the nature of the service provided.

Customer and booking records are generally retained for the period needed to manage the service relationship and any follow-up issues.
Financial records are retained for the time required by tax and accounting laws.
Communication records may be retained for a reasonable period to manage complaints or ongoing service matters.
Deleted or no longer needed information is securely erased or anonymised.

When data is no longer needed, we will take reasonable steps to ensure it is disposed of securely.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures are designed to reflect the nature of the data we process and the risks involved.

Although no system can be guaranteed to be completely secure, we aim to maintain strong safeguards and limit access to personal data to authorised personnel and service providers only.

8. Your Rights

Depending on your circumstances and the legal basis for processing, you may have the following rights under data protection law:

Right of access – to request a copy of your personal data.
Right to rectification – to correct inaccurate or incomplete information.
Right to erasure – to request deletion of your data in certain situations.
Right to restriction – to limit how your data is used in some cases.
Right to data portability – to receive certain data in a structured, commonly used format.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on consent.

We may need to verify your identity before responding to a rights request. Some rights may not apply in all situations, particularly where we must retain information for legal reasons.

9. Marketing and Communications

We do not send marketing communications unless permitted by law or, where necessary, with your consent. If you receive such communications, you can opt out at any time. Service-related messages, however, may still be sent where necessary to perform a contract or meet legal requirements.

10. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children for marketing or service purposes without appropriate authority from a parent or guardian, where applicable. If we become aware that such data has been collected improperly, we will take steps to delete or protect it as required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. The most current version will apply to the processing of personal data. We encourage customers to review this policy periodically.

12. How We Respect Your Privacy

We are committed to processing personal data fairly, transparently, and securely. Our approach is based on data minimisation, purpose limitation, and accountability. We aim to collect only the data we need, use it only for legitimate purposes, retain it only for as long as necessary, and protect it with suitable safeguards.

This policy applies to all Movers Greenwich customers in the area and to all personal data processed in connection with our services.