Terms and Conditions

Movers Greenwich Terms and Conditions

These Terms and Conditions govern the provision of removal, moving, packing, and associated services by Movers Greenwich. By making a booking, using our services, or permitting our staff to carry out work at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, company, or organisation that books or receives the services from Movers Greenwich.
Services means any removal, moving, packing, loading, unloading, storage handling, or related services provided by Movers Greenwich.
Goods means any items, furniture, personal belongings, or property that we are required to move, handle, pack, or otherwise deal with under the Services.
Agreement means the contract between the Client and Movers Greenwich comprising these Terms and Conditions and any written or verbal quotation or confirmation provided by us.

2. Scope of Services

Movers Greenwich provides domestic and commercial moving and removal services within the United Kingdom. Our services may include, as agreed, loading, transportation, unloading, packing, unpacking, and limited dismantling and reassembly of furniture or equipment. Any additional services not expressly agreed at the time of booking will be provided only at our discretion and may be subject to additional charges.

3. Booking Process

All bookings are subject to availability and to acceptance by Movers Greenwich. Bookings may be made by completing our booking form or by agreeing to a quotation issued by us. The Client is responsible for providing accurate and complete information when requesting a quotation or making a booking, including the collection and delivery addresses, access details, parking arrangements, the volume and nature of Goods, and any special requirements.

We may conduct a pre-move survey in person or by remote methods to assess the volume of Goods and access conditions. Any quotation provided is based on the information available to us at the time. If the actual work differs from that information, we reserve the right to adjust the charges accordingly.

A booking is only confirmed when we have issued a booking confirmation and, where required, received any applicable deposit. We reserve the right to refuse or cancel a booking at our reasonable discretion, including where we believe the work cannot be carried out safely, legally, or within the scope of our services.

4. Quotations and Prices

Unless otherwise stated, quotations are provided on a fixed price basis, subject to the assumptions and information on which they are based. Quotations are normally valid for a limited period from the date of issue, after which we may vary or withdraw them.

Our quotation or price will not include, unless explicitly stated, any duties, tolls, congestion charges, parking charges, storage charges, customs charges, waste disposal fees, or any additional costs arising from inaccurate information or circumstances outside our reasonable control.

We reserve the right to increase the price where:

There are delays or waiting times caused by the Client or third parties, including delays in gaining access to premises.
The volume or weight of Goods exceeds that stated at the time of quotation.
Access is significantly more difficult than advised, for example due to staircases, long carries, lack of suitable parking, or restricted access for vehicles.
Additional services are requested or required on the day of the move.

5. Payments and Deposits

We may require a deposit to secure a booking. The amount and due date of any deposit will be notified at the point of booking. Deposits are generally non-refundable unless expressly stated otherwise in these Terms and Conditions or as required by law.

Unless otherwise agreed, payment for Services is due in full no later than on completion of the Services on the moving day. For certain work, including commercial moves or extended jobs, we may require payment in advance or stage payments.

We accept payment by methods notified to you at the time of booking or before the move date. The Client must ensure that cleared funds are available when due. If payment is not received within the agreed timescale, we may:

Refuse to commence or continue with the Services.
Retain possession of Goods in our vehicles or storage until full payment is received.
Charge interest on overdue amounts at a reasonable rate from the due date until payment is made in full.

6. Cancellations and Postponements

If the Client needs to cancel or postpone a booking, notice must be given as early as possible. Cancellation and postponement charges may apply depending on the notice period provided.

We reserve the right to apply the following charges:

Where cancellation or postponement occurs more than a specified number of working days before the scheduled move date, we may retain part or all of any deposit to cover administrative costs.
Where cancellation or postponement occurs within a short period before the scheduled move date, we may charge a percentage of the quoted price up to 100 percent, to reflect the loss of booked time and resources.

We may cancel or postpone the Services without liability to the Client if:

The Client fails to pay any sum due by the required date.
Weather or road conditions, vehicle breakdown, accidents, or other events beyond our reasonable control prevent us from safely carrying out the Services.
We believe that carrying out the Services would be unsafe, unlawful, or impossible due to property conditions, access issues, or the nature of Goods.

In such circumstances, we will seek to agree an alternative date or a reasonable solution, but we are not liable for any consequential loss arising from the cancellation or postponement.

7. Client Responsibilities

The Client is responsible for:

Ensuring that Goods are correctly and securely packed unless a packing service has been expressly agreed.
Removing and safely disconnecting any appliances, fixtures, or fittings, unless we have agreed to undertake such work.
Obtaining and paying for any necessary permits, permissions, or parking arrangements required at collection and delivery addresses.
Ensuring suitable access for our vehicles and staff, including clear driveways and safe walkways free of hazards.
Arranging adequate insurance for Goods if they exceed our liability limits or if the Client requires cover beyond that provided in these Terms and Conditions.

The Client must not request us to move or handle prohibited items, including but not limited to hazardous materials, flammable substances, illegal items, perishable foods, live animals, or items requiring specialist handling not agreed in advance.

8. Our Responsibilities and Service Standards

Movers Greenwich will exercise reasonable skill and care in providing the Services. We will take reasonable steps to protect Goods during handling and transport, using appropriate equipment and loading methods.

We will endeavour to keep to agreed timescales and arrival windows, but all times stated are estimates only and not guaranteed, as they may be affected by traffic, weather, breakdowns, or other unforeseen factors. We will not be liable for delay or non-performance caused by events beyond our reasonable control.

9. Liability for Loss or Damage

We are liable for loss of or damage to Goods only where caused by our negligence or breach of contract while the Goods are in our care and control. Our liability is subject to the exclusions and limitations set out in this Agreement.

We will not be liable for:

Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage of Goods.
Loss of or damage to fragile or high-value items not properly packed or disclosed, including but not limited to glass, china, antiques, artwork, jewellery, cash, and electronic equipment.
Loss or damage to Goods packed by the Client where we had no reasonable opportunity to inspect the contents.
Indirect or consequential loss, including loss of profit, revenue, or enjoyment, arising from delay, damage, or loss of Goods.

Our total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to a reasonable sum per job or per item as notified to the Client or, if not specified, to a standard limit that reflects typical removal industry practice. The Client should notify us in advance if Goods include items of unusually high value so that enhanced cover can be discussed.

10. Claims and Notification of Loss or Damage

The Client must inspect Goods as soon as reasonably possible after completion of the Services. Any visible loss or damage must be reported to us as soon as it is discovered and documented in writing. We may require supporting evidence such as photographs and proof of value.

Claims must be made within a reasonable period following completion of the Services. Failure to notify us within this period may affect our ability to investigate and may limit or exclude our liability, except where such exclusion is not permitted by law.

We may arrange to inspect damaged items and, at our discretion, repair, replace, or compensate the Client up to the applicable liability limit. Any settlement will be in full and final resolution of the claim in respect of the Goods concerned.

11. Waste and Environmental Regulations

Movers Greenwich is not a waste carrier or disposal contractor unless expressly stated. We will not remove or dispose of waste, rubble, building materials, hazardous substances, or items that require specialist environmental handling unless this has been specifically agreed and complies with applicable regulations.

Where we agree to remove unwanted items, this will be done in accordance with relevant waste and environmental legislation in the United Kingdom. Additional charges may apply for disposal, recycling, or transfer of such items.

The Client is responsible for ensuring that any items presented for removal or disposal do not contravene waste regulations, and for informing us of any items that may be hazardous or require special treatment.

12. Parking, Access, and Charges

The Client must ensure that suitable parking is available at both collection and delivery locations for the duration of the Services. This may include arranging visitor permits, temporary suspensions, or paid parking where necessary.

Any parking fines or penalties incurred as a direct result of inadequate or incorrect instructions from the Client, or failure to arrange necessary permissions, may be charged to the Client.

If access is restricted, requires long carries, use of stairs, or other additional work not disclosed at the time of booking, we may apply extra charges to reflect the additional time and effort required.

13. Storage Services

If storage services are provided or arranged, they will be subject to additional terms notified to the Client. Goods held in storage remain at the Client s risk unless otherwise agreed. Storage charges are payable in advance, and we may exercise a lien over stored Goods in the event of non-payment.

14. Right of Lien

We retain the right of lien over Goods in our possession for all sums due and payable under this Agreement. If amounts remain unpaid after reasonable notice, we may, subject to applicable law, sell or dispose of some or all of the Goods to recover outstanding charges and reasonable associated costs. Any surplus funds, after deduction of sums owed and expenses, will be held for the Client.

15. Data Protection and Privacy

We will collect and use personal data provided by the Client for the purposes of managing bookings, providing Services, processing payments, and meeting legal and regulatory obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

16. Complaints Procedure

If the Client is dissatisfied with any aspect of our Services, they should raise the issue with us as soon as possible so that we have an opportunity to address the concern. We will investigate complaints promptly and aim to resolve them fairly. Where a resolution cannot be agreed, the Client may pursue any rights and remedies available under UK law.

17. Variations

No variation of these Terms and Conditions will be valid unless agreed by Movers Greenwich in writing. Any verbal statements made by our staff or representatives will not amend or override these Terms and Conditions unless confirmed in writing.

18. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will remain in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Movers Greenwich, subject to any consumer rights that allow the Client to bring proceedings in other competent courts.

20. Entire Agreement

These Terms and Conditions, together with any quotation, booking confirmation, or additional written terms provided by Movers Greenwich, constitute the entire Agreement between the Client and Movers Greenwich in relation to the Services. The Client acknowledges that they have not relied on any statement, promise, or representation made or given on behalf of Movers Greenwich that is not set out in this Agreement.